Shipping policy

Thank you for shopping with Decors Maison. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

1. Shipping Destinations

We currently ship to customers located within the United States.

If we expand to additional countries in the future, this policy will be updated accordingly.

2. Order Processing Time

Orders are processed within 1–2 business days, Monday through Friday.

Orders are not processed on weekends or major public holidays.

Once your order has been processed, it will be prepared for shipment with one of our shipping partners.

3. Order Cut-Off Time

Our daily order cut-off time is 11:00 PM EST, Monday through Friday.

Orders placed after the cut-off time will begin processing on the next business day.

4. Estimated Delivery Time

After processing, estimated delivery is 3–5 business days, Monday through Friday.

Delivery estimates are provided in good faith but are not guaranteed.

Shipping times may occasionally be affected by:

Severe weather
High shipping volumes
Carrier delays
Public holidays
Unexpected logistical events beyond our control

5. Shipping Costs

We proudly offer Free Shipping on eligible orders delivered within the United States.

No additional shipping charges are applied during checkout unless otherwise stated.

6. Order Tracking

Once your order has shipped, tracking information will become available.

Customers can monitor their shipment using our Track Your Order page.

Please allow a short period after shipment for tracking information to become active.

7. Shipping Carriers

We primarily ship orders using trusted carriers, including:

UPS
FedEx

Depending on destination or operational requirements, another carrier may occasionally be used.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur.

If you notice an address error after placing your order, please contact us immediately. We will do our best to update the address before the order has shipped, but we cannot guarantee changes once processing has begun.

9. Lost or Delayed Shipments

If your shipment appears delayed beyond the estimated delivery window, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and contents before opening further whenever possible.

Contact our support team promptly so we can evaluate the situation and provide an appropriate solution.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Customer Support Times

Monday to Friday: 9:00 AM – 5:00 PM EST

Saturday to Sunday: 11:00 AM – 4:00 PM EST

Average response time: Within 24 hours on business days.