1. How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday).
After processing, delivery typically takes 3–5 business days (Monday–Friday) within the United States.
Once your order has shipped, you will receive tracking information so you can follow your delivery.
2. Do you offer free shipping?
Yes.
We offer Free Shipping on eligible orders delivered within the United States.
3. Can I track my order?
Yes.
Once your order has been shipped, you can track its progress through our Track Your Order page using your tracking information.
Please allow a short period after shipment for tracking updates to become available.
4. What is your return policy?
We accept returns within 30 days after delivery.
To qualify for a return, items should be unused, in their original condition, and returned according to our return instructions.
Please contact our customer support team before sending any item back.
5. Who pays for return shipping?
Customers are responsible for return shipping costs unless:
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The item arrived damaged.
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The wrong item was received.
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Applicable law provides otherwise.
6. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
Please note that your financial institution or payment provider may require additional time before the refund appears in your account.
7. Can I change or cancel my order?
If your order has not yet entered processing, we will do our best to help.
Please contact us as soon as possible after placing your order.
Once an order has been shipped, it can no longer be cancelled and must follow our normal return procedure if eligible.
8. How can I contact customer support?
Our customer support team is happy to assist you with questions about orders, shipping, returns, or products.
Email: info@decorsmaison.com
Phone: +1 727-435-5494
Support Hours
Monday–Friday: 9:00 AM – 5:00 PM EST
Saturday–Sunday: 11:00 AM – 4:00 PM EST
Average response time: Within 24 hours on business days.