Privacy policy

At Decors Maison, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Phone number

Order Information

Products purchased
Order history
Payment status
Shipping preferences

Payment Information

Payments are securely processed by trusted third-party payment providers.

We do not store complete credit or debit card information on our servers.

Device and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
General browsing activity

2. How We Use Your Information

We may use your information to:

Process and fulfill orders.
Communicate regarding your purchases.
Provide customer support.
Send shipping and delivery updates.
Prevent fraud and unauthorized activity.
Improve our website and customer experience.
Maintain the security of our services.
Comply with applicable legal obligations.

Where permitted by applicable law, we may also send promotional communications that you can opt out of at any time.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Remember your preferences.
Keep your shopping cart active.
Improve website functionality.
Analyze website performance.
Measure advertising effectiveness.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. Advertising and Analytics

We may work with online advertising and measurement providers to better understand website usage, improve our marketing efforts, and deliver advertisements that may be relevant to your interests.

These providers may use cookies and similar technologies in accordance with their own privacy practices.

5. Service Providers

We may share information with trusted service providers that help us operate our business, including providers that assist with:

Website hosting
Payment processing
Order fulfillment
Shipping and logistics
Customer support
Marketing and communications
Website performance and security

These providers receive only the information reasonably necessary to perform services on our behalf.

6. International Data Transfers

Your information may be processed or stored in countries other than your country of residence.

Where personal information is transferred internationally, we take reasonable steps to help protect it in accordance with applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services.
Complete transactions.
Resolve disputes.
Maintain business records.
Meet legal, accounting, or regulatory obligations.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Security

We implement reasonable administrative, technical, and organizational safeguards designed to help protect your personal information.

While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where permitted by law.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain personal information.

To exercise any available rights, please contact us using the information below.

10. Children's Privacy

Our website is not directed toward children.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates become effective once published on our website.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us using the information below.

Customer Support Times

Monday to Friday: 9:00 AM – 5:00 PM EST

Saturday to Sunday: 11:00 AM – 4:00 PM EST

Average response time: Within 24 hours on business days.

Consistency Check

The policy set has been reviewed for consistency.

Company details are consistent across all four policies.
Store information matches the provided business profile.
Shipping information is consistent with the stated processing time, delivery time, cut-off time, shipping cost, tracking availability, and carriers.
Return and refund terms are aligned across the Terms of Service and Refund Policy.
Privacy wording is consistent with a hosted e-commerce store using payment providers, essential service providers, and online advertising and measurement providers.
The policies acknowledge that customers may have additional rights under applicable law where those rights cannot be waived.