Refund policy

Thank you for shopping with Decors Maison. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should:

Be unused and in their original condition.
Be returned with original packaging whenever possible.
Not show signs of misuse, damage caused after delivery, or excessive wear.

We reserve the right to refuse returns that do not meet these conditions, except where applicable law provides otherwise.

2. How to Start a Return

To begin a return, please contact our customer support team before sending your item back.

Please include:

Your order number.
Your full name.
A brief description of the reason for the return.
Photos if the item arrived damaged or incorrect.

Once your request has been reviewed, we will provide return instructions.

Returns sent without prior contact may experience processing delays.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping unless:

The wrong item was received.
The item arrived damaged.
Applicable law requires otherwise.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include photographs of the item and packaging so we can evaluate the issue and provide an appropriate solution.

Depending on the situation, we may offer:

A replacement.
A refund.
Another suitable resolution.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

6. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

Gift cards.
Personalized or custom-made products.
Items marked as final sale.
Products that cannot be returned for hygiene or health reasons after opening.

If a product falls into one of these categories, it will be clearly indicated on the product page whenever applicable.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may only be cancelled before they have entered processing or shipment.

If the order has already been shipped, it must follow the normal return procedure.

8. Exchanges

We do not guarantee direct exchanges.

If you would like a different item, we may recommend returning the original item (if eligible) and placing a new order.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution before initiating a payment dispute.